F.A.Q.'s

1. What is Drone Doctor?

Drone Doctor is a DJI-focused drone retailer and repair center based in Las Vegas, offering factory-sealed DJI drones, accessories, professional repairs, diagnostics, unbinding services, firmware assistance, and fast nationwide shipping.
We specialize in Mavic, Mini, Air, Inspire, and Matrice series.

2. Are your DJI products brand new and factory sealed?

Yes. All drones, combos, and accessories sold by Drone Doctor are 100% brand new, factory sealed, and sourced directly from authorized suppliers.
We never sell used or refurbished items unless clearly labeled as such.

3. Do you offer repairs for all DJI models?

Yes. Drone Doctor performs repairs on most DJI drones including:

  • Mini series (Mini 3 Pro, Mini 4 Pro, Mini 5 Pro)
  • Mavic series (Mavic 2, Mavic 3, Mavic 4 Pro)
  • Air series (Air 3S)
  • Inspire series
  • Matrice enterprise drones

Repairs include:

  • Arm replacements
  • Gimbal/camera repairs
  • Shell replacements
  • Motor failures
  • ESC issues
  • Firmware problems
  • Internal components
  • Full diagnostics & testing

4. How long do repairs take?

Repair time depends on parts and complexity:

  • Simple repairs: 1–3 business days
  • Intermediate repairs: 3–7 business days
  • Advanced or Enterprise repairs: 1–2 weeks

If we must wait for special-order parts, we will notify you immediately.

5. Do you offer same-day repairs?

Yes. If parts are in stock, same-day or next-day repairs are available for common issues such as:

  • Gimbal cable replacements
  • Arm replacements
  • Shell repairs
  • Firmware resets
  • Sensor calibration

Walk-ins are welcome.

6. Do you buy or trade drones?

Yes. Drone Doctor offers buyback, trade-in, and upgrade credits on select DJI drones.
We evaluate condition, hours flown, accessories included, and model year to determine value.

7. Do you offer drone unbinding services?

Yes. We specialize in DJI account unbinding / unlocking, especially when:

  • A drone is still linked to a prior owner
  • You purchased a drone that won’t activate
  • You are receiving an “Activation Lock” or “Bound to another account” message

Our team completes unbindings legally and properly through DJI systems.

8. How fast is shipping when I order from Drone Doctor?

We ship same day on most orders placed before 2 PM PST.
Typical delivery times:

  • West Coast: 1–2 days
  • Central U.S.: 2 days
  • East Coast: 2–3 days

Express and overnight options available.

9. Do you accept returns?

Yes. Factory-sealed items can be returned within 7 days of purchase.
To qualify:

  • Product must be unopened and unused
  • Box must be in original condition
  • Return shipping is paid by the customer
    Once inspected, we issue a refund minus a standard restocking fee.

Open boxes, used drones, and damaged items are not eligible for return.

10. What warranties do you offer?

All drones sold by Drone Doctor include DJI's official manufacturer warranty.
We also offer:

  • Extended protection plans
  • Crash coverage
  • Accidental damage plans for select models
  • Repair warranty on parts installed by us

11. Do you sell enterprise drones to commercial clients?

Yes — Drone Doctor supplies:

  • Matrice 30/350 RTK
  • Dock systems
  • Thermal drones
  • Security & inspection packages
  • Agriculture drones
  • Custom payload integrations

We also help with:

  • FAA compliance
  • Training
  • Maintenance programs
  • Drone fleet solutions

12. Do you offer bulk or government pricing?

Yes. We support:

  • Schools
  • Police departments
  • Fire departments
  • Municipalities
  • Private security companies
  • Construction & inspection firms

Bulk orders receive special pricing and priority support.

13. My DJI drone is showing an error. Can you diagnose it?

Yes. Drone Doctor offers full diagnostics for:

  • ESC errors
  • Gimbal overload
  • IMU / Compass issues
  • “Aircraft not connected”
  • Camera failure
  • Firmware mismatches
  • Crash damage

Diagnostic fees are credited toward the repair when approved.

14. Do you repair water-damaged drones?

Yes. We perform deep cleaning, corrosion treatment, and component testing.
However, severe water damage may require full board replacement.
We will evaluate and provide an honest estimate before proceeding.

15. Do you offer training or lessons?

Yes — you can schedule:

  • Beginner drone lessons
  • Cinematic flying training
  • Commercial/inspection training
  • Security and surveillance drone programs
  • Part 107 preparation guidance

16. Can I walk in, or do I need an appointment?

Walk-ins are always welcome.
Appointments are recommended for:

  • Enterprise consultations
  • Large repairs
  • Fleet purchases
  • Training sessions

17. How do I contact Drone Doctor?

Phone: (your business number)
Email: (your business email)
Location: Las Vegas & North Las Vegas
Hours:

  • Mon–Sat: 10 AM – 6 PM
  • Sun: Closed or by appointment

18. Why should I buy from Drone Doctor instead of big retailers?

Drone Doctor offers advantages most retailers don’t:

  • Real DJI support and real answers
  • In-stock models even during shortages
  • Faster shipping
  • Better pricing
  • Same-day repairs
  • Unbinding and diagnostic services
  • Local warranty support
  • Family-owned, trusted Las Vegas business